Complaints

Seen as we want to give our clients the best possible service, we think it’s important to hear any complaints you have concerning the services we provided. Please let us know if you have any  complaints as fast as possible, to avoid any damage. According to the law a complaint is in good time if it is expressed within two months of discovering the grievance. This is also the case if a product doesn’t have the same properties as you expected based on the agreement. It’s in your best interest to make your complaint known in writing.

If you hand your complaint in to us we will answer within 14 days. If we need more time to reply, we will let you know when to expect our answer within 14 days.